Frequently asked

A configured, autonomous AI agent that runs specific operational workflows for your business 24/7. It's deployed into your existing stack, not a SaaS tool you have to log into. You measure the work it does, not the platform it runs on.

Neither. Chatbots wait for prompts; copilots assist a human. An AI Digital Worker owns a workflow end-to-end and reports back. Humans only step in for escalations or approvals you've defined.

Production-grade frontier models (currently Anthropic Claude family) plus task-specific open models hosted in EU infrastructure. We pick per-task — not 'one model fits all.'

Yes. We integrate via API, webhook, email, browser automation — whatever your stack exposes. Common integrations: HubSpot, Salesforce, Xero, QuickBooks, Slack, Zendesk, Microsoft 365, Google Workspace, Notion, Airtable, custom internal apps.

€5,000 one-time activation & personalization fee + €1,000/month subscription. The activation fee is paid at contract signature and covers discovery, integration, configuration, validation, and training. The subscription is monthly and has no minimum commitment.

Discovery session, integration with your existing tools (CRM, ERP, email, ticketing, etc.), custom workflow configuration, security & GDPR review, validation runs against your historical data, dedicated Slack channel, team training, production deployment with rollback plan, and a 3-month optimization period. Paid once.

No. The €1,000/month subscription has no minimum term. Cancel anytime with 30 days' written notice. The activation fee is non-refundable once integration work begins (unless we miss our 14-day standard go-live guarantee).

You pay the activation fee + your first month + 30 days' notice (one more month) — €7,000 total. No long-term lock-in.

Yes. Each additional worker has its own activation fee (typically lower since most integration is shared) and adds €1,000/month. Volume pricing available from 3+ workers.

Customer systems, storage, databases, and backups are EU-resident by default. Model inference may use approved subprocessors outside the EU under SCCs and zero-retention terms unless an EU-only model path is contracted. We sign DPAs as standard.

Yes — by design, not by retrofit. We process the minimum data needed per task, log access, and support the full data subject rights workflow (access, rectification, erasure).

You do. Always. We retain ownership of our underlying AI infrastructure; you retain ownership of all business data, configurations, and outputs. Exportable on request.

NDA signed before any deployment work. Access is least-privilege per task. SOC 2 Type II in progress.

48–72 hours from signed contract and first payment to live operations on your first task. Larger scopes take 2–3 weeks of validation before going live.

Workers run with confidence thresholds. Below threshold → escalates to a human you've designated. We maintain full audit trails of every decision. Material errors get a root-cause review and a fix the same day.

99.5% monthly uptime, 4-business-hour priority support response, pro-rata credits if uptime falls below threshold.

Real-time dashboard: tasks completed, time saved, error rate, escalation rate, dollar-value impact. Weekly summary email. Slack/Teams integration on request.

Workers evolve with you. Optimization reviews are weekly for the first 3 months, monthly thereafter. Material scope changes may adjust pricing — discussed openly, never silently.

Yes — Agenticas OÜ, registered in Tallinn, Estonia. VAT EE102954119. We invoice as an EU company; you account for VAT under reverse charge (Article 194 EU VAT Directive).

We've been deploying autonomous agents into business operations since 2025. The AI Digital Worker product is the productized version of work we'd previously delivered as bespoke engagements.

Your data and configurations are exportable at any time. Termination clause in our standard contract guarantees 14 days of transition support.