Terms of Service

Last updated: 2026-05-09

These terms govern use of this website and the standard outline of our services. The binding commercial terms for an AI Digital Worker deployment are set out in the executed Master Services Agreement and Statement of Work for each engagement. Where the executed contract conflicts with this page, the contract governs.

1. Provider

The website inovateai.com and the AI Digital Worker service are provided by Agenticas OÜ, an Estonian private limited company, VAT EE102954119, registered in Tallinn, Estonia.

2. Use of this website

You may use this website to read about our services, contact us, and submit a deployment booking request. You agree not to attempt to disrupt, scrape, or reverse-engineer the site, and not to submit false or misleading information.

3. Booking requests are not contracts

Submitting a booking via this website is a request for a discovery conversation. It does not create a binding contract. A deployment is only initiated upon mutual signature of a Master Services Agreement and Statement of Work, and receipt of the first payment.

4. Pricing & payment (standard outline)

  • Activation fee: €5,000 one-time, due at contract signature. Non-refundable once integration work begins.
  • Subscription: €1,000 per month, billed monthly in advance. No minimum term — 30-day written cancellation notice.
  • VAT: 0% under the reverse charge mechanism (Article 194 EU VAT Directive) for EU B2B clients with valid VAT numbers. Non-EU and non-business clients may be subject to applicable VAT.
  • Late payments: 8% above ECB base rate, plus reasonable collection costs (per Estonian Law of Obligations Act).
  • Refunds: No refunds for prepaid subscription periods.

5. Deliverables & scope

The specific tasks the AI Digital Worker is configured to perform are defined in the Statement of Work. Material scope changes require a written addendum and may adjust pricing. The AI Digital Worker performs only tasks within the agreed scope and within the systems for which access has been authorized.

6. Service Level Agreement

For active deployments: 99.5% monthly uptime (excluding scheduled maintenance and force majeure), 4-business-hour priority support response. Pro-rata service credits apply if uptime falls below this threshold.

7. Data & confidentiality

The Client retains full ownership of all business data, configurations, and outputs produced by the AI Digital Worker. Agenticas retains ownership of its underlying infrastructure, models, and proprietary tooling. A mutual NDA is signed prior to any deployment. Data processing terms are governed by the executed Data Processing Agreement.

8. Acceptable use

The AI Digital Worker may not be used to send unsolicited bulk communications, perform unlawful activities, process data unlawfully obtained, or in ways prohibited by the underlying AI model providers' terms of use. Agenticas reserves the right to suspend service for violations.

9. Liability

To the maximum extent permitted by Estonian and EU law, Agenticas's aggregate liability under any deployment is capped at the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim. Agenticas is not liable for indirect, incidental, or consequential damages. The Client is responsible for validating critical outputs before external use. Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

10. Termination

  • Either party may terminate the subscription with 30 days' written notice. Material breach not cured within 30 days entitles either party to immediate termination.
  • The activation fee remains non-refundable once integration work has begun.
  • On termination, Agenticas OÜ provides 14 days of transition support and exports Client data and configurations on request.

11. Governing law

These terms and any deployment contract are governed by the laws of Estonia. Disputes are subject to the exclusive jurisdiction of the courts of Tallinn, Estonia, unless mandatory consumer protection laws of the Client's jurisdiction provide otherwise.

12. Changes to these terms

We may update these website terms. Material changes are posted here with a revised date. Changes do not retroactively affect signed deployment contracts.

13. Contact

Questions about these terms: info@inovateai.com.