Hire your support team a
Digital Worker who never sleeps.
L1 triage, KB-cited drafts, autonomous resolution of common requests, and smart escalation with context — running 24/7 in your helpdesk.
What you'll see in your dashboard
Illustrative view — your live dashboard reflects your own queues and SLAs.
InovateAI · Customer Support Worker
2026-05-09 · 09:42 UTC
3,421
Tickets triaged
67%
Auto-resolved
2m
Avg response
312
Escalated
Activity · last 7 days
runs
Decision log
live feed
- Ticket #48217 auto-resolved with KB article1m ago
- Triaged 24 new tickets into queues8m ago
- Escalated #48190 — VIP customer, billing dispute19m ago
- Drafted 11 replies awaiting agent approval42m ago
Every decision logged with reasoning · Exportable for audit
Tasks we automate for your support team
Repetitive ticket patterns your team is solving for the thousandth time. Time to stop.
Ticket triage & prioritization
Reads every incoming ticket, categorizes by topic and urgency, routes to the right queue or owner.
Draft replies from your KB
Writes a first-draft response citing the right knowledge base articles. Your agents send or refine — they don't write from scratch.
Autonomous L1 resolution
Handles password resets, status checks, refund eligibility, account updates, FAQ — without involving a human.
Smart escalation with context
When a ticket needs a human, the Worker hands it off with full conversation history, sentiment flags, and a recommended next action.
24/7 multilingual coverage
Handles tickets in EN, DE, FR, ES, IT, PT overnight and weekends — your team wakes up to a clean queue.
Volume & sentiment reporting
Weekly digest of top complaint themes, response times, escalation patterns. Closes the loop with your product team.
Before vs. after deployment
A typical day in your helpdesk — with and without an AI Digital Worker.
| Task | What your team does today | With the AI Digital Worker |
|---|---|---|
| Triage the morning ticket queue | First agent in spends 90 minutes sorting | Queue pre-triaged and prioritized before anyone logs in |
| Answer 'where's my order?' tickets | 30+ tickets/day, 4 minutes each | Auto-resolved with tracking link in under 30 seconds |
| Cover weekends & overnight | Tickets pile up; SLA breached by Monday | L1 handled live; humans only see real escalations |
| Write replies citing the right KB article | Agent searches KB, copy-pastes, edits | Draft pre-written with citations, ready to send |
ROI math for support
Compared to in-house hiring or outsourcing.
L1 SUPPORT AGENT (FULLY LOADED)
€30,000+
Year one — single in-house agent
- → Base salary: €22,000–26,000
- → Employer taxes & benefits: +25–30%
- → Tooling seat & onboarding
- → Single shift only — no nights / weekends
- → Industry turnover: 30–45%/yr
Outsourced BPO equivalent: €25,000+/yr with quality and timezone tradeoffs.
AI DIGITAL WORKER
€17,000
€5,000 activation + €12,000/yr subscription
- → Covers 24/7/365 — no shift gaps
- → No turnover, no retraining
- → Absorbs traffic spikes at flat cost
- → Multilingual out of the box
- → Cancel with 30 days' notice
Payback period: under 7 months vs. a single L1 agent — and the Worker covers nights, weekends, and traffic spikes that the human can't.
Why it works for support specifically
Support is volume work — and volume is what AI handles best.
Most L1 tickets are variations of the same 20 patterns. The Worker recognizes them instantly and applies the right answer. Your humans focus on the 10% that actually needs human judgment.
It doesn't get tired. Reply quality at midnight = reply quality at 9am.
Burnout, mood, fatigue, and 'one of those days' don't affect the Worker. Customer #237 gets the same care as customer #1. SLA breaches from queue depth become a thing of the past.
Scales with spikes — without panic hiring.
Black Friday, product launch, viral incident — the Worker absorbs 10x volume without warning, without overtime, without burning out your team. You don't pay extra; the subscription is flat.
See if an AI Digital Worker is right for your support team.
30-minute scoping call. Bring a sample of your last 100 tickets — we'll show you exactly which ones a Digital Worker would have closed without a human ever touching them.
Request scoping call →